Continued topics inlcude:
~ Communicating with skill and heart;
~ Empathy:  Putting yourself in their shoes;
~ Understanding nonverbal communication;
~ Finding a good balance between listening and expressing yourself;
~ Listening well;
~ Saying what you mean respectfully and clearly;
~ Promoting cooperative solutions to conflicts;
~ Handling blame and criticism constructively;
~ Confronting people constructively when needed;
~ Communicating about "hot topics";
~ Working with families with language barriers or low levels of literacy

Chapter 3, Taking Good Care of Yourself, will also be introduced